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How the internet is morphing the way people travel and the way companies find their customers.

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A good thing to do ! Bored with going out in London and not having that adventur
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on Sunday, 05 February 2012 in General Travel

Consider the way in which I was first introduced to backpacking it was via a newspaper ad for a package tour to watch the Superbowl inMiami. I called the number and yes it was too good to be true ! I hung up disappointed after being asked to buy an alternative deal it had already been booked out. But the energy I had to get somewhere and have an adventure didn’t die. I said ok whyMiamiif I am building this myself why not pick my spot ? I was into some bodybuilding at the time and had a connection with LA at least an imaginary one anyway. And was so much coming fromCaliforniainto TV (there was no www) it was an attractive thing to do. Long story short I turned into a backpacker.

How Companies are targeting Customers

I suspect that the average 18 year old is getting a lot of interactive content like youtube videos and facebook ads foisted into their right hand webspace but have the sparks changed if we agree the media delivery has ? Perhaps it has not changed the way in which we are drawn to a destination but I would easily be convinced that once that spark has occurred an internet search is not far behind. If the spark is through a social channel then it makes sense to sow a seed at that time.

So you have heard about scuba diving and it was at a time ago and interesting prospect. But you live in a grey cold climate, the opportunity to try it isn’t really present so it goes by. Selling a scuba diving holiday to you is the aim of the company but how do they know you like scuba diving ? The facebook social graph shows 3rd parties what you like if you allow it. Otherwise facebook keeps your personal activities private but they allow advertisers to target you. You know this already. So its targeted advertising. Google were doing it long before but they didn’t gather the kind of stats that facebook did. They were looking at the page you were visiting and suggested advertisers based on this. Your searches now dictate much more what you will see in google ads if you are signed in or not. They can anonymously know that you just visited a celebrity news site and provide ads based on that.

The internet IS changing the WAY you travel

Packages will always be popular for families and those in need of not making much of a plan. Otherwise the fact that these online travel sites and their tools are available at your keyboard allows us to get info on any destination before buying a travel guide.
Consider pre internet how would you get interested in a destination and try and see if it is a great place to travel. Once on your way in hostels you get the opinion of other travellers and this is where I got my inspiration mostly. Meeting a backpacker in Singapore who told me about Thailand(pre the Beach) was a gift I would not have discovered easily for example. But today a quick post on facebook can share information along with photos and this is key.
In short the internet is probably influencing destination choice and hotel or hostel discovery more than any other sector. Your travel business should embrace the internet but to fully get the benefit you will need much more than just a website. Your website will need to be cross referenced by a good few selected sites such as trip advisor and landed travel.
I am yet to be convinced that twitter is detailed enough to offer a decent opportunity for the small travel service or business. People who know you have probably already used your services but where is the link to the anonymous customer who wants your service. I don’t think that people can search effectively twitter. No twitter is for ego maniacs that cannot show their webstats to the world or dare not ! 

 

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