The bitter winter temperatures this week have caused havoc with the UK's transport system.
Airports have closed leaving tens of thousands of passengers stranded, train services have been cancelled or delayed and many roads have been grid-locked.
As a result, many commuters and holidaymakers have shelled out for services that they've not got or that have been significantly delayed.
Below, we round up your refund rights if you have been hit by the big freeze.
Also see Cold weather payments news for more on your rights.
If my flight is cancelled/delayed
Your rights depend on the type of trip booked.
Package holidays
You will either be offered alternative transport (whether you're abroad or still in the UK) or an alternative holiday. If still in the UK and the alternative holiday is unsuitable, you'll be refunded all elements of your package (see the Cheap Package Holidays guide).
